info@mbdealerdigital.ca | 844-676-3506

FAQ

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About Shift Digital

Who is Shift Digital?

Shift Digital is a pioneering digital marketing company that provides innovative enterprise and retailer business solutions to help generate more sales at a lower cost. Shift Digital works with industry leading digital providers to create and manage programs and marketing initiatives that increase traffic, leads, and conversion rates.

What is a Mercedes-Benz Digital Consultant (MDC)?

A Mercedes-Benz Digital Consultant is a member of the Shift team who can help manage your website and offer strategic recommendations on how to drive more leads. The MDCs are not incentivized on sales and do not have provider preference. The MDC is an expert in all Mercedes-Benz Dealer Website Programs and platforms, and they maintain the relationship with you even through certified provider changes. Your MDC is available to you at no additional cost.

What can my MDC do for me?

Your MDC can create custom and compliant content for your website. This includes custom banners, custom pages, updating National and Tier III offers and editing dealership information. They are trained in the Mercedes-Benz Brand Standards and can submit your website to MBC, correct compliance errors and consult on best practices. Your MDC can explain lead metrics, provide lead support, report on website performance and consult on ways to improve your website. They can also troubleshoot inventory issues, and answer questions regarding billing and CRM lead routing.

Can my MDC work on another OEM site or a secondary site?

No, your MDC can only help manage your Certified Mercedes-Benz Website. Per the contract with Mercedes-Benz, he/she is not permitted to work on secondary sites or other OEM sites.

How do I find out who my MDC is?

To find out who your MDC is, email info@mbdealerdigital.ca or call 844 676 3506 .

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Certified Dealer Website Program

What is the Mercedes-Benz Dealer Website Program?

The Mercedes-Benz Dealer Website Program connects you with the biggest names in Automotive Digital Marketing to provide choice in who supports your website. Each website platform will present your site with a unique look and feel, allowing you to customize your online presence. The program will seamlessly integrate Mercedes-Benz passenger vehicles and Mercedes-Benz Vans content into a single website.

What are the key advantages of this new website program?

  • Provide you with the choice of market-leading website solutions
  • Industry-leading support with unbiased performance improvement recommendations through your Mercedes-Benz Digital Consultant
  • Complete insight into your digital performance, benchmarking, and best practices to promote continuous growth and conversion
  • Best in class program value by leveraging brand purchase power and provider competition
  • Provide a multi-brand website solution to appropriately market the Mercedes-Benz passenger vehicles and Mercedes-Benz Vans within a single digital experience

Am I required to enroll in the Mercedes-Benz Dealer Website Program?

Yes. All dealers are required to select one of the Certified Website Program providers as part of the Mercedes-Benz dealer operating standards. Enrollment will provide you with integrations, analytics, and special pricing.

Who are the Certified Website Providers?

The Certified Website Providers are Dealer Inspire, SM360 and Strathcom.

How much does each provider charge for a website?

Management fees differ based on the vendor. See the individual vendor pages for pricing information.

Dealer Inspire

SM360

Strathcom

Where can I learn more about the Certified Website Providers?

Research is available on each of the Certified Website Providers; click the links below to learn more. Additionally, the Mercedes-Benz Digital Consultants (MDCs) are available to offer unbiased program information or connect you with providers to learn more.

Dealer Inspire: http://mbdealerdigital.ca/WebsiteDigAd/DealerInspire
SM360: http://mbdealerdigital.ca/WebsiteDigAd/Agency
Strathcom: http://mbdealerdigital.ca/WebsiteDigAd/Strathcom

I’m not happy with my current Certified Website Provider, can I switch providers?

All contracts on the Certified Website Program are month-to-month. You may switch providers at any time, but please be aware of the billing rules. Let your MDC know you would like to switch website providers as soon as possible, preferably before the 10th of the month to avoid being double-billed.

Can I use my own URL for the Certified Program?

The primary URL for your website will be purchased by Mercedes-Benz Canada and will follow the format Mercedes-benz-dealername.ca. You are free to purchase additional vanity URLs for marketing promotions and redirect them to your primary URL

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Certified Dealer Website Program Leads and CRMs

How will leads be delivered?

Shift Digital direct posts all leads to 180. By receiving leads through the Mercedes-Benz Certified Dealer Digital Program, dealers will get better insight into lead and source performance.

How will I know where the leads came from?

There are two source types that will be posted to your CRM: brand leads and dealer website. Many of the leads will come through with full source names (i.e. DealerInspire – Quick Quote, SM – New Vehicle.)

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Analytics & Reporting

How will I be able to check the performance of my website?

Advanced reports on lead and website performance are available to you through the Mercedes-Benz Analytics dashboard via your MDC.

What is the difference between Mercedes-Benz Program analytics and the analytics I receive from my website provider?

Because the same tagging is implemented across all dealer sites, this data is unbiased. It can be used to measure and compare lead and website performance for all dealers, regardless of which website platform they are using.

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Billing

How long is the contract period for products on the Mercedes-Benz Digital Program?

There are no long-term contracts in the Mercedes-Benz Digital Program. The contract period for all programs and services is month-to-month.

How will Mercedes-Benz Digital Programs be billed?

Dealership websites, Digital Advertising and special a-la-carte items will be billed directly to the dealer via Cheque.

How do I avoid double-billing if I’m switching website providers?

Let your MDC know you would like to switch website providers as soon as possible, preferably before the 10th of the month to avoid being double-billed. Your MDC will work with you, as well as the website providers, to establish a go dark date for the old site and a go live date for the new site.

Will group discounts be offered?

No. Package pricing will offer best-in-class program value by leveraging brand purchase power and provider competition.